I recently broke my collar bone while on a day out in Barbridge and was taken by a brilliant ambulance crew to a hospital in Chester. I was treated in the A&E Dept with what I can only describe as contempt. Despite the bone clearly showing pushing up the skin I was told the wait is over four hours implying that I should go home.
I did eventually get an x-ray by very surly staff and was sent home with aspirin and a piece of gauze holding up my arm five hours later along with a letter saying come back in six weeks as I may need an operation.
Three weeks later I was asked by our local PSO to help in a case of an alcohol and mental health issue within a family who had asked for help.
Some tough decisions were made and we attended Arrowpark hospital from 10pm till 4.30am resulting in a bed being found assessments undertaken by a GP, acute dependency staff and A&E.
In the whole time we were there we were treated with the utmost courtesy and empathy from all staff including the brilliant reception staff at the walk in centre.
Yes it took time as other emergency patients quite rightly jumped the queue, and I guess we were a statistic of the missed patient targets. But unlike Chester where I was called in within twenty minutes to give my name and address ‘again’ in triage to meet the target, then sat and ignored for another four and a half hours waiting to be seen, we were never ignored or talked to in a condescending manner at Arrowpark.
I would like to take this opportunity to thank the staff in our Wirral Hospital for their ability to remain patient focused with a fantastic bedside manner and understanding in the face of these difficult financial times.
I have transferred my fracture clinic appointments to Arrowpark without hesitation